Question 1

How do I find my correct South African size at Stella Style?

Accepted Answer

Use our Size Guide to match your bust, waist and hip measurements to our SA sizes. If you are between sizes, size up for a relaxed fit or down for a body-hugging look. Still unsure? WhatsApp us your measurements and we will recommend a size.

Question 2

How long does delivery take in South Africa?

Accepted Answer

Main centres usually receive parcels within 2–4 working days. Outlying areas take 3–5 working days. We dispatch within 1–2 working days of payment clearing.

Question 3

How much does delivery cost?

Accepted Answer

Delivery is R150 nationwide. Orders over R999.00 qualify for free standard delivery anywhere in South Africa.

Question 4

Can I return or exchange an item?

Accepted Answer

Yes, unworn, unwashed items with original tags attached may be returned within 14 days of delivery. Your first size exchange per order is free. Sale items and earrings cannot be returned for hygiene reasons.

Question 5

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive an email and WhatsApp message with a tracking number. You can use that number on the courier's website to follow your parcel.

Question 6

What payment methods do you accept?

Accepted Answer

We accept secure card payments, EFT and Instant EFT where available. All prices are in South African Rand (ZAR) and include VAT where applicable.

Question 7

Do you deliver to rural areas in South Africa?

Accepted Answer

Yes, we deliver nationwide including rural and outlying areas. Outlying delivery may take a day or two longer than main centres and costs R150, or is free for orders over R999.

Question 8

How can I contact Stella Style?

Accepted Answer

Email us at support@stellastyle.co.za or WhatsApp +27 73 183 6183 for quick replies. We typically respond within a few hours during business hours.

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